Welcome to the MAGIC TOYBOXA LLC Frequently Asked Questions page. This page is designed to help answer common questions you may have while using our website and purchasing toys. If your question is not listed here, please feel to contact our customer service team.
- How do I place an order?
To place an order on the MAGIC TOYBOXA LLC website, browse our products, select the toys you want, and add them to your shopping cart. Then, click on the shopping cart icon and follow the prompts to complete the checkout process, filling in the necessary shipping and payment information. - What payment methods are accepted?
We accept various payment methods, including major credit cards (such as Visa, MasterCard, American Express, and Discover). All payment information is processed through a secure payment network. - Can I modify or cancel my order?
Once an order is submitted, we begin processing it as quickly as possible, so in most cases, you may not be able to modify or cancel your order. If you need to change or cancel your order, please contact our customer service team as soon as possible, and we will do our best to assist you. - How can I check my order status?
You can check your order status by logging into your account or by checking the tracking link in the order confirmation email we sent you. You can also obtain order status information by contacting customer service. - What is your Shipping & Delivery policy?
We offer various shipping options depending on your location and chosen shipping method. Processing time is typically 1-3 business days, and shipping time varies depending on the destination. You will receive tracking information after your order has shipped so you can track your package. - What is your return and exchange policy?
If you are not satisfied with your purchased toys, you can request a refund or exchange within 30 days of receiving the product. The product must be unused and in its original packaging. Please visit our return and exchange policy page for detailed information and the application process. - What if I receive damaged goods?
If you receive goods that are damaged during shipping, please contact our customer service team as soon as possible and provide photos of the damage and your order number. We will help you resolve the issue and provide options for replacement or refund. - How do I use coupons and promotions?
During checkout, you can enter a coupon code to receive discounts or promotions. Please make sure to enter the code before completing your purchase, as you will not be able to apply the coupon after the purchase is complete.
We are committed to providing you with excellent customer service, and thank you for choosing MAGIC TOYBOXA LLC! If you have any other questions, please feel free to contact us!