Thank you for choosing MAGIC TOYBOXA LLC! Our goal is to ensure every customer is satisfied with their purchase. Below is our refund policy, including information on the conditions, process, and processing time for returns and exchanges.
Refund Policy
If you are not satisfied with your purchase from MAGIC TOYBOXA LLC, we offer a convenient return and exchange policy. Please read the following information carefully to ensure smooth processing of your refund request.
Conditions for Returns and Exchanges
Return Period: Customers can request a return within 30 days of receiving the goods.
Product Condition: The product must be unused, complete, and in its original packaging. All accompanying accessories, instructions, and labels must be intact.
Return Process
Contact Customer Service: If you wish to return or exchange an item, please contact our customer service team. You can contact customer service via email (daphneepinchinat@magictoyboxa.com) or by calling our customer service hotline.
Provide Order Information: Please provide your order number and relevant purchase information so that we can process your request faster.
Obtain Return Authorization: Once your return request is approved, we will send you return authorization instructions and the return address to ensure your return is completed smoothly.
Ship the Item Back: Ship the item back to the designated address according to the return authorization instructions you received. Please ensure you use a reliable courier company for shipping and retain the shipping receipt for tracking purposes.
Return Address
Please mail the returned items to the following address: 1483 E 94TH ST BROOKLYN, NY 11236
Refund Processing Time
Once we receive and inspect the returned item, we will usually process your refund request within 7 business days. The refund will be issued via your original payment method after approval. If there are any issues, we will contact you via email.
Important Notes
Return shipping costs (unless the item is defective or incorrect) are the responsibility of the customer.
We recommend choosing a trackable shipping method to ensure the security of the return process.
Exchanging Items
To exchange an item, please follow the return process described above first. After we receive the returned item, you can place a new order for the desired item.
If you have any questions or need further assistance, please feel free to contact our customer service team. Thank you for choosing MAGIC TOYBOXA LLC. We look forward to providing you with satisfactory service and high-quality toys!